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BISMILLAH AL RAHMAN AL RAHIM
THE DELIVERY :
Packages are shipped from Morocco.
The amount of deliveries depends on the destination and the weight and volume for packages exceeding standard sizes.
We offer 12 choices of expéditions :
- Amana express - امانة اكسبريس = MOROCCO delivery (*estimated between 1 and 5 days)
- MONDIAL RELAY (Relay point delivery) = FRANCE - BELGIUM - LUXEMBOURG - NETHERLANDS - SPAIN (*estimated between 15 and 35 days)
- MONDIAL RELAY (Home delivery) = GERMANY - BELGIUM - LUXEMBOURG - NETHERLANDS - SPAIN - ITALY - PORTUGAL - OSTRICH (*estimated between 15 and 35 days)
- LA POSTE / POST OFFICE = EUROPE & WORLD DELIVERY (*estimated between 15 and 28 days)
- E-parcel aérien "CHRONOPOST" (Départ chaque lundi) = EUROPE delivery (*estimated between 7 and 25 days)
- FedEx = EUROPE & WORLD DELIVERY (*estimated between 5 and 10 days)
- FedEx economic = EUROPE delivery (*estimated between 7 and 15 days)
- DHL = EUROPE & WORLD DELIVERY (*estimated between 5 and 7 days)
- DHL economic = EUROPE & WORLD DELIVERY (*estimated between 7 and 15 days)
- Aramex MAROC - أرامكس المغرب = MOROCCO delivery (*estimated between 1 and 5 days)
- Aramex Middle East - أرامكس الشرق الأوسط = MIDDLE EAST delivery (*estimated between 7 and 15 days)
- Aramex economic - أرامكس الاقتصادية = EUROPE & WORLD DELIVERY (*estimated between 7 and 15 days)
NEW EUROPEAN UNION TAX VAT E-COMMERCE LAW
We inform our kind customers that following the new European law in force since July 01, 2021 concerning the payment of VAT (e-commerce), that you will now be liable for the tax after your online purchase at the time of the importation of your package in your country of reception in order to clear customs and receive your package. We remind you that our company (TIJARA-DISCOUNT COMPANY) cannot go against the authorities and is not responsible in case of refusal to pay customs clearance taxes by the buyer / importer, so any refusal will automatically lead to the loss of your package and no refunds in this case. However, given the close relations between Morocco and the European Union, this directive will not apply to all our transport partners (*below the list).
CARRIERS OR THE TAX IS MANDATORY :
TAX-FREE CARRIERS :
• LA POSTE / POST OFFICE
• MONDIAL RELAY
Please take into account our conditions mentioned above and thank you for your understanding !
*Packages shipped with LA POSTE / POST OFFICE and MONDIAL RELAY are grouped together and taken care of by our carriers in Morocco approximately once a week and then once our carriers arrive in France, packages are deposited in postal offices for LA POSTE / POST OFFICE and Relay points for MONDIAL RELAY (For more details, you can consult our conditions of deliveries by clicking on Deliveries at the bottom of the site ...)
*Weekends and holidays are not included in shipping time estimates !
It is possible that for some unintentional reasons of our pare this delay is exceeded (bad weather, delay carriers, control customs, replenishment of the stock, distant or isolated destinations etc ...)
IMPORTANT: AS A PURCHASER / IMPORTER, THE CLIENT IS RESPONSIBLE FOR ITS IMPORTATION WITH RESPECT TO THE AUTHORITIES OF HIS COUNTRY AS REGARDS THE REGULATIONS IN FORCE !
WARNING ! IF IN ORDER TO RECEIVE THE PACKAGE (S), THERE ARE CUSTOM CLEARANCE FEES, VAT OR ALL OTHER MISCELLANEOUS TAXES THEN PAYS THEREFORE THEY MUST BE CHARGED TO THE CUSTOMER AND IN NO CASE TO THOSE OF TIJARA-DISCOUNTEXPRESS.COM, HOWEVER IT IS VERY RARE THAT SUCH CHARGES ARE PAYABLE.
All events, of any nature whatsoever, beyond the control of TIJARA-DISCOUNTEXPRESS.COM such as force majeure, disaster, strike, administrative decision or transportation stoppage, which would tend to delay, prevent and make exorbitant the execution of the supply, can not hold responsible TIJARA-DISCOUNTEXPRESS.COM.
In any case, any delay in delivery can not give rise to damages, withholding or cancellation of orders in progress.
Customers are invited to clearly fill in their contact details with all the necessary information and therefore required for the proper functioning of the shipment (NAME / FIRST NAME / COMPANY NAME (* if professional) / FULL ADDRESS / POSTAL CODE / CITY / COUNTRY / TELEPHONE / E-MAIL). In the event that any of this information is missing then the shipment will be delayed until the information is provided by the customer.
All the packages not withdraw in POINT RELAIS, the POST as well as all the other carriers and whose legal period will have been exceeded, these will be automatically redirected in our deposit for some carriers and others destroyed, TIJARA-DISCOUNTEXPRESS.COM can not be held responsible in this case. In addition if no complaint (by e-mail or phone) will be made within 14 days, these will be permanently unavailable. However you will always have the opportunity to recommend in our e-shop by making a new purchase.
TIJARA-DISCOUNTEXPRESS.COM does not accept returns without valid reason.
No exchange will be made without valid reason except for nonconformity or defect of the product. Complaints must be submitted by email, WhatsApp or phone within 72 hours after receiving the order. To benefit from this guarantee, the customer will have to address to the expenses of TIJARA-DISCOUNTEXPRESS.COM the products concerned. TIJARA-DISCOUNTEXPRESS.COM is therefore committed to returning the right product to the customer.
Any article received defective or having an anomaly can be returned to the following address:
IM N°40 MAG N°2 BELAIR KAMILIA
Upon receipt, the defective items will be exchanged to the extent of available stocks. If the same items are no longer in stock, a credit or a refund (* depending on the customer's choice) will be shipped. For any return of goods not subject to a return authorization, no exchange will be made and no credit or refund will be issued. You must contact us beforehand by phone, WhatsApp or e-mail before any return of goods.
PERIOD OF SALES :
In sales period, the sale items are neither returned nor exchanged except non-compliant items or damaged.