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BISMILLAH AL RAHMAN AL RAHIM
THE DELIVERY :
Packages are shipped from Morocco.
The amount of deliveries depends on the destination and the weight and volume for packages exceeding standard sizes. TIJARA-DISCOUNTEXPRESS.COM selected the following carriers: COLISSIMO (LA POSTE FRANCE) / MONDIAL RELAY / DHL / FedEx / E-parcel (ECONOMIC ROAD CHRONOPOST) / AMANA EXPRESS (LA POSTE MAROC) / MTI EXPRESS / POINT DEPOT / FREIGHT VIA TRANSITAIRE.
The routing time is based on the following conditions:
. COLISSIMO (POST France) (Colissimo France & Colissimo International world) = Estimated between 15 and 28 days
. MONDIAL RELAY - Delivery relay point (FRANCE - BELGIUM - LUXEMBOURG - SPAIN) = Estimated between 15 and 35 days
. MONDIAL RELAY - Home Delivery (BELGIUM - LUXEMBOURG - SPAIN - GERMANY - NETHERLANDS - UNITED KINGDOM) = Estimated between 15 and 35 days
. DHL (WORLD) = Estimated between 3 and 5 days
. FedEx (WORLD) = Estimated between 5 and 10 days
. E-parcel CHRONOPOST ECONOMIC ROAD (EUROPE - Departure every mondays) = Estimated between 15 and 25 days
. AMANA EXPRESS (LA POSTE MAROC) = Estimated between 1 and 5 days
. MTI EXPRESS (WORLD) = Estimated between 3 and 5 days
. DEPOSIT POINT (FRANCE) = Estimated between 10 and 18 days
. SHIPPING IN LARGE QUANTITY (Freight Forwarder) - AIR FREIGHT / ROAD / MARINE (WORLD) = Estimated according to the time of preparation of the order as well as the mode of dispatch and the destination
*Weekends and holidays are not included in shipping time estimates !
It is possible that for some unintentional reasons of our pare this delay is exceeded (bad weather, delay carriers, control customs, replenishment of the stock, distant or isolated destinations etc ...)
The delivery is made to the address you indicated when placing your order except for POINT DÉPÔT where parcels are to be withdrawn on deposit (cities concerned: PARIS & BANLIEUES - LYON - LILLE - TOULOUSE - SAINT ÉTIENNE - NANCY - NANTES - STRASBOURG - MONTPELLIER - BORDEAUX - RENNES - REIMS - ANGERS - DIJON - LE MANS - CLERMONT - FERRAND - AMIENS - NIMES - TOURS - METZ - ORLEANS - MULHOUSE - ROUEN (the address of the POINT DÉPÔT will be sent to you by email) as well as MONDIAL RELAY or the parcels are to be withdrawn directly in POINT RELAIS close to your home (the address of the POINT RELAIS will be sent to you by email) except some European countries the parcels are delivered at the house.For any payment, the order will be treated only receipt and collection of it and delays will run accordingly.The risks will be your responsibility from the date on which the products ordered have left our premises.
IMPORTANT: AS A PURCHASER / IMPORTER, THE CLIENT IS RESPONSIBLE FOR ITS IMPORTATION WITH RESPECT TO THE AUTHORITIES OF HIS COUNTRY AS REGARDS THE REGULATIONS IN FORCE !
WARNING ! IF IN ORDER TO RECEIVE THE PACKAGE (S), THERE ARE CUSTOM CLEARANCE FEES, VAT OR ALL OTHER MISCELLANEOUS TAXES THEN PAYS THEREFORE THEY MUST BE CHARGED TO THE CUSTOMER AND IN NO CASE TO THOSE OF TIJARA-DISCOUNTEXPRESS.COM, HOWEVER IT IS VERY RARE THAT SUCH CHARGES ARE PAYABLE.
All events, of any nature whatsoever, beyond the control of TIJARA-DISCOUNTEXPRESS.COM such as force majeure, disaster, strike, administrative decision or transportation stoppage, which would tend to delay, prevent and make exorbitant the execution of the supply, can not hold responsible TIJARA-DISCOUNTEXPRESS.COM.
In any case, any delay in delivery can not give rise to damages, withholding or cancellation of orders in progress.
Customers are invited to clearly fill in their contact details with all the necessary information and therefore required for the proper functioning of the shipment (NAME / FIRST NAME / COMPANY NAME (* if professional) / FULL ADDRESS / POSTAL CODE / CITY / COUNTRY / TELEPHONE / E-MAIL). In the event that any of this information is missing then the shipment will be delayed until the information is provided by the customer.
All the packages not withdraw in POINT RELAIS, the POST as well as all the other carriers and whose legal period will have been exceeded, these will be automatically redirected in our deposit for some carriers and others destroyed, TIJARA-DISCOUNTEXPRESS.COM can not be held responsible in this case. In addition if no complaint (by e-mail or phone) will be made within 14 days, these will be permanently unavailable. However you will always have the opportunity to recommend in our e-shop by making a new purchase.
TIJARA-DISCOUNTEXPRESS.COM does not accept returns without valid reason.
No exchange will be made without valid reason except for nonconformity or defect of the product. Complaints must be submitted by email, WhatsApp or phone within 72 hours after receiving the order. To benefit from this guarantee, the customer will have to address to the expenses of TIJARA-DISCOUNTEXPRESS.COM the products concerned. TIJARA-DISCOUNTEXPRESS.COM is therefore committed to returning the right product to the customer.
Any article received defective or having an anomaly can be returned to the following address:
IM N°40 MAG N°2 BELAIR KAMILIA
Upon receipt, the defective items will be exchanged to the extent of available stocks. If the same items are no longer in stock, a credit or a refund (* depending on the customer's choice) will be shipped. For any return of goods not subject to a return authorization, no exchange will be made and no credit or refund will be issued. You must contact us beforehand by phone, WhatsApp or e-mail before any return of goods.
PERIOD OF SALES :
In sales period, the sale items are neither returned nor exchanged except non-compliant items or damaged.