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Frequently asked questions & answers
Frequently asked questions and answers about our operation ?
- Who are we ? = a wholesale e-commerce store registered under number EIN 36-5038114 in the name of GLOBAL TIJARA LLC as well as our TIJARA-DISCOUNT SARL branch (RC No: 34997 - Patent No: 17893028 - IF No: 14405646 4090)
- What is our activity ? = Wholesaler specialized in the online sale of traditional Moroccans as well Eastern products (Our products are selected among the best in terms of good report / quality / price)
- How to buy ? = All you need to do is open a customer account in our e-shop and fill in a cart
- How to pay ? = 4 Choice of payments (PayPal - Bank card - Cash (Western union, Moneygram and others...) - Cash (PAYEXPRESS Moroccan customers only) All our payments are totally secure)
- The delivery ? = All our parcels are shipped from Morocco, we offer 12 choices of expeditions
- Amana express - امانة اكسبريس = MOROCCO delivery (*estimated between 1 and 5 days)
- MONDIAL RELAY (Relay point delivery) = FRANCE - BELGIUM - LUXEMBOURG - NETHERLANDS - SPAIN (*estimated between 15 and 35 days)
- MONDIAL RELAY (Home delivery) = GERMANY - BELGIUM - LUXEMBOURG - NETHERLANDS - SPAIN - ITALY - PORTUGAL - OSTRICH (*estimated between 15 and 35 days)
- LA POSTE / POST OFFICE = EUROPE & WORLD DELIVERY (*estimated between 15 and 28 days)
- E-parcel aérien "CHRONOPOST" (Départ chaque lundi) = EUROPE delivery (*estimated between 7 and 25 days)
- FedEx = EUROPE & WORLD DELIVERY (*estimated between 5 and 10 days)
- FedEx economic = EUROPE delivery (*estimated between 7 and 15 days)
- DHL = EUROPE & WORLD DELIVERY (*estimated between 5 and 7 days)
- DHL economic = EUROPE & WORLD DELIVERY (*estimated between 7 and 15 days)
- Aramex MAROC - أرامكس المغرب = MOROCCO delivery (*estimated between 1 and 5 days)
- Aramex Middle East - أرامكس الشرق الأوسط = MIDDLE EAST delivery (*estimated between 7 and 15 days)
- Aramex economic - أرامكس الاقتصادية = EUROPE & WORLD DELIVERY (*estimated between 7 and 15 days)
NEW EUROPEAN UNION TAX VAT E-COMMERCE LAW
We inform our kind customers that following the new European law in force since July 01, 2021 concerning the payment of VAT (e-commerce), that you will now be liable for the tax after your online purchase at the time of the importation of your package in your country of reception in order to clear customs and receive your package. We remind you that our company cannot go against the authorities and is not responsible in case of refusal to pay customs clearance taxes by the buyer / importer, so any refusal will automatically lead to the loss of your package and no refunds in this case. However, given the close relations between Morocco and the European Union, this directive will not apply to all our transport partners (*below the list).
CARRIERS OR THE TAX IS MANDATORY :
TAX-FREE CARRIERS :
• LA POSTE / POST OFFICE
• MONDIAL RELAY
Please take into account our conditions mentioned above and thank you for your understanding !
*Packages shipped with LA POSTE / POST OFFICE and MONDIAL RELAY are grouped together and taken care of by our carriers in Morocco approximately once a week and then once our carriers arrive in France, packages are deposited in postal offices for LA POSTE / POST OFFICE and Relay points for MONDIAL RELAY (For more details, you can consult our conditions of deliveries by clicking on Deliveries at the bottom of the site ...)