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Frequently asked questions & answers
Frequently asked questions and answers about our operation ?
- Who are we ? = An import / export / trading company based in Morocco and registered under the following numbers N° RC: 34997 - N° Patente: 17893028 - N° IF: 14405646 as well as our subsidiary in the United Kingdom (registered under N°OC434090)
- What is our activity ? = Wholesaler specialized in the online sale of traditional Moroccans as well Eastern products (Our products are selected among the best in terms of good report / quality / price)
- How to buy ? = All you need to do is open a customer account in our e-shop and fill in a cart
- How to pay ? = 4 Choice of payments (PayPal - Credit card (PAYZONE) - Cash (Western union) - Cash (PAYEXPRESS Moroccan customers only) All our payments are totally secure)
- The delivery ? = All our parcels are shipped from Morocco, we offer 4 choices of expeditions
- COLISSIMO (LA POSTE) = Estimated between 15 and 28 days (Worldwide delivery)
- MONDIAL RELAY (delivery relay point) = Estimated between 15 and 35 days (Delivery FRANCE - BELGIUM - LUXEMBOURG - SPAIN)
- MONDIAL RELAY (Delivery at home) = Estimated between 15 and 35 days (Shipping BELGIUM - LUXEMBOURG - SPAIN - GERMANY - NETHERLANDS - UNITED KINGDOM)
- E-parcel ECONOMIC ROAD CHRONOPOST (Departure every mondays) = Estimated between 15 and 25 days (Europe Delivery)
- AMANA EXPRESS = Estimated between 1 and 5 days (Delivery MOROCCO)
- FedEx (WORLD) = Estimated between 5 and 10 days
*Packages shipped with COLISSIMO and MONDIAL RELAY are grouped together and taken care of by our carriers in Morocco approximately once a week and then once our carriers arrive in France, packages are deposited in postal offices for COLISSIMO and relay points for MONDIAL RELAY (For more details, you can consult our conditions of deliveries by clicking on Deliveries at the bottom of the site ...)